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Quality must always be planned into a project in order to prevent unnecessary rework, waste, cost, and time. Quality should also be considered from both a product and process perspective. The organization may already have a standardized approach to quality, however, whether it is standard or not, the approach must be defined and communicated to all project stakeholders.
The quality management approach for [Project Name] will help ensure quality is planned for both the product and processes. In order to be successful, this project will meet its quality objectives by utilizing an integrated quality approach to define quality standards, measure quality and continuously improve quality.
This QMP presents the quality management approach by describing the specific processes and metrics to assess process and product quality on the [Project Name] Project.
The [Project Name] project quality approach involves including stakeholders and quality assurance team members early in the project phases. This will allow the team to focus on items related to quality in the initial stages so that specific quality activities and standards are incorporated earlier in the project. The [Project Name] project will also use weekly and monthly project quality measurement reports as a tool to communicate any quality risks or issues that arise.
In the subsequent sections of this document, the following quality management approach elements are described and defined:. This section should define the quality requirements and standards to be used for the project. Quality planning should be performed in parallel with the other project planning processes. For example, proposed changes in the product to meet identified quality standards may require cost or schedule adjustments and a detailed risk analysis of the impact to plans.
The deliverables and processes to be reviewed for the [Project Name] project, and their corresponding quality standards, are detailed in the Quality Assurance and Quality Control sections of this document. The QMP is created during the Planning Phase of the project, and is a parallel activity with other processes through the lifecycle of the project.
Implementation of and compliance with the QMP is the shared responsibility of all project personnel. Both project management and technical staff are thus integrated with and committed to the success of overall quality management. Quality planning also includes establishing the quality standards, identification of the quality metrics to be applied, creating the quality checklists, and conducting problem remediation activities.
These processes are described at a high level below:. The Senior Project Director and Quality Manager, in collaboration with the Team Leads and Process Owners, have defined and developed the quality process descriptions, standards, and procedures that are applicable to the [Project Name] project phases. This quality planning process identifies the metrics the Team will use. The metrics, which are based on the quality standards established by the Project Team, will be refined during the different phases of the project, and documented in updates to this Quality Management Plan.
The Project Team will use the quality metrics to evaluate whether the project is achieving its goals. This quality planning process identifies the quality checklists the Team will use. The Senior Project Director and Quality Manager, in collaboration with the Team Leads and Process Owners, have defined and developed the quality checklists that are applicable to the [Project Name] project.
The Project Team will use the quality checklists an integral part of the process and product quality reviews. The Process Quality Assurance and Product Quality Assurance sections of this Quality Management Plan discuss the application of these checklists to the respective quality assurance processes.
These checklists are included in the Product and Process Quality Checklist sections of this document. The [Project Name] Senior Project Director will schedule separate meetings as needed to determine corrective actions and process improvements.
The results of the activities are then acted on, where possible, to improve the success of future project phases by incorporating experiences and lessons learned into subsequent phase planning activities. Through the incorporation of quality management recommendations from the preceding review stage into the activities and related deliverables for the next stage, the quality of project activities and deliverables will increase incrementally throughout the project life cycle.
This approach minimizes issues at the end of the project and facilitates a successful go-live. This section should explain how to define and document the process for auditing the quality requirements and results from quality control measurements for compliance to quality standards. The following actions should be completed as part of Quality Assurance planning:.
In order to ensure quality, an iterative quality process will be used throughout the project life cycle. This iterative process includes measuring process metrics, analyzing process data, and continuously improving the processes.
To identify, assess, respond to, monitor, and control project quality, all [Project Name] stakeholders will be involved.
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